The feedback from the public about LIME’s recent announcement that – sometime in 2015 – they will provide a competitive TV channels access for the British Virgin Islands is genuinely and enthusiastically positive. One television viewer commented that monopoly is very unhealthy and that the cable tv service presently offered to BVI viewers is well below acceptable standards: “It seems that BVI Cable TV does not have or does not use a generator and every time there is a power outage in their area the television is gone; their choice of channels is inexcusable, too many religious and music channels and the news channels are outrageously to the far right, consistently speaking bad about Obama, black people etc etc. Who wants that garbage propaganda and that selection of channels, shame!!”
A Road Town businessman said that the BVI Cable TV output stammers regularly e repeatedly: “We were told going digital was an improvement, but actually there is regular scrambling of the image, freezing, skipping, jolting etc. Even Radio ZBVI stammers if you listen to it on cable tv. We were made to believe that it was a satellite problem, but ZBVI has nothing to do with satellites…it is clear that the problem is at Cable Tv and I cannot understand why they do not fix it. We pay a high price for a lousy service”
The list of complaints is very long and LIME’s announcing that it will enter the cable tv market has been welcomed by a large segment of the public. “I do not know if it will be an internet connection, but whatever it will be, it will give us a choice. This market has been enduring an unwelcomed monopoly for decades and we are looking for LIME to be our Moses who will deliver us to the tv service we deserve!” a local person told this newspaper.
Earlier this year, residents were upset about a BVI Cable TV rates increase and talk show host Courtney deCastro said he was dissatisfied with the cable tv service presently offered. One blogger posted this comment: “and customer service sucks big time, you walk in there and those girls do not and will not stop their personal conversations, now this?? It’s ridiculous!”
Another blogger was quite specific about the seriousness of the situation: “The reality is Cable TV is old technology, akin to analog vs Digital. Obviously BVI Cable TV and their subscribers are in denial. Take a good look around the BVI notice the many satellite dishes on roof tops? Instead of a rate increase, perhaps Cable TV and the TRC ought to be looking at ways to reward their loyal customers for not migrating to FTA satellite and Internet TV.”