Minister, Dr. the Honourable D. Orlando Smith cuts the
inaugural ribbon at the official opening celebrations of
FirstCaribbean International Bank held on Monday; at left Mr.
Michael Mansoor, Executive Chairman, FirstCaribbean Intl. Bank
and BVI Governor His Excellency Thomas Macan; at right Mr.
Michael Spencer, Country Manager (BVI),
FirstCaribbean. [photo Stephen McMaster]
Intl. Bank celebrates official launching in BVI
International Bank introduced its new visual appearance and
customer service model to customers in the British Virgin
Islands, at an official ceremony at its Wickhams Cay branch in
Road Town on Monday and on Virgin Gorda on Tuesday.
hosted by Mr. Michael Mansoor, Executive Chairman, Sharon Brown,
Executive Director Corporate Banking and Michael Spencer,
Country Manager of FirstCaribbean International Bank, were
followed by customer appreciation days at the branches.
the blue and gold diamond of FirstCaribbean rises for the first
time to take its place of prominence in this country’s
business community,” Mr. Mansoor stated.
FirstCaribbean is a
result of the combination of two complementary and leading
financial services businesses in the Caribbean CIBC West
Indies Holdings Limited and Barclays Bank PLC with the aim
of offering its customers enhanced products and improved and
extended access to banking services.
BUSINESS & DELIVERING GLOBAL REACH
focus on the needs of the businesses and people of the
Caribbean, while delivering the global reach of its founding
institutions. It is expected to be one of the largest
locally listed banks in the Caribbean based on market
capitalization, with some US$9 billion in assets and over
Monday’s event in
the BVI celebrated a number of significant changes to
FirstCaribbean’s operations in the territory. In
addition to the visual changes from the old Barclays signage and
staff uniforms to the new FirstCaribbean signage and uniforms,
other customer-focused changes have also been implemented.
The bank has
introduced four key lines of business across the region to serve
distinct customer groups. Retail banking will serve
personal customers with a complete suite of savings, borrowing
and investment products, while Corporate Banking will offer
unique products and services to small and medium businesses and
commercial clients. Additionally, the International
Banking segment and the Large Corporate and Capital Markets
segment will serve the unique needs of their distinct customers
“We are also
introducing a highly focused customer service approach in which
customers will receive specific sales and service support to
match their unique banking requirements,” said Ms. Brown.
“For example, our corporate customers will have access to
skilled relationship managers who will be singularly focused on
the needs of business clients, while our personal banking
clients will be served by a team of employees specially trained
to help them with their unique needs.”
employees in the British Virgin Islands have completed a
comprehensive customer service training programme designed to
upgrade their service delivery skills.
The BVI is the tenth
in FirstCaribbean’s network to undergo the re-branding changes
as part of the bank’s two year long integration programme.
Later this year, further technology changes, including the
installation of a common bank-wide computer network and the
introduction of a new and update suite of products, will also
take place. These improvements will come at a very opportune
time as the BVI strives to remain a premier financial centre.
FirstCaribbean will focus on delivering a wider range of
services through more banking channels, including telephone
banking and Internet banking.
Speaking at the
launching, Chief Minister Dr. the Honourable D. Orlando Smith
challenged FirstCaribbean to join the government in moving its
economic agenda forward.
“After more than
37 years amongst us, I know that you have enough faith in the
industry and indeed aspirations of our people to approve loans
for areas such as development of small properties for tourism,
to support our small entrepreneurs in other businesses and home
ownership,” he stated.
The Chief Minister assured them that with the support of his
government to small entrepreneurs in terms of training,
preparation of business plans etc., all to be managed through
the soon to be established Small Business Bureau, “our people
will not fail in meeting their obligations to you”.
He pointed out that the BVI is hugely indebted to Barclays for
its contribution in financing numerous local resorts and other
businesses, residences and government projects in the territory,
as well as to charitable causes.
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